Lifetime Satisfaction Guarantee

(Restrictions Apply)

Our goal is your total satisfaction.
If you’re not satisfied, neither are we. If for any reason you’re not completely satisfied with your purchase, simply return it in its original condition (see exceptions below) and we’ll give you a full refund. It’s that simple. Returned items must be in original, brand-new condition, showing no signs of wear or use such as scratches, scuffs, dings or scrapes on the product or collateral materials. Items must also include all original packaging, manuals, warrantees and accessories. Your refund will be promptly processed upon completing evaluation of your returned item. Refunds are made for product value only, excluding shipping and handling charges.

Exceptions to Lifetime return policy:

  • Return within 14 days of purchase – vintage items or limited edition items.
  • No returns – clearance items, discontinued items, custom orders, items we don’t stock and all bulk order of 50 items or more.

Requesting a Return
Contact our experts returns@elementpercussion.com or at (866) 487-9998 to obtain a return authorization. Additional information on returns can be found on the paperwork shipped with your package.

Abuse of Return Privileges
Our return policy is in place to ensure our customers never get stuck with a wrong piece of gear. Those who violate the spirit of our return policy by having excessive returns may be subject to limitations or suspension of return privileges.

Element Users